Privacy Policy

Overview

We comply with the principles of the General Data Protection Regulation (GDPR) when dealing with all data received from customers or visitors to our website. The following outlines how we collect information about you and how we use it.

What information do we collect?

We may ask you to provide us with your contact information, such as name, phone number, home address and email address. In addition, when you make a purchase on our website, we also ask for a delivery address and payment details.

This means we only process and hold data related to purchases and subsequent support related to those purchases, in accordance with Article 6(1)(b) of the General Data Protection Regulation (GDPR). Any processing of your data is only done to provide or perform the services or products you have purchased.

How long do we hold your data?

We only hold personal data for as long as necessary. Once data is no longer needed, we delete it. You have a right to information about your stored personal data and a right to correction, blocking and deletion of the data.

Sharing your information

We do not sell or rent any of your personal data to any third party for marketing purposes – including your name, address, email address or credit card information. 

Card & Payment Processing Data

We use third-party payment providers to handle card and payment processing data securely. We never see or store any card or payment information. In accordance with Article 6(1)(b) of the General Data Protection Regulation (GDPR), any other data is only used to process your purchase securely.

Email Updates

We regularly email website news and information updates to those customers who have specifically subscribed to our email service. All subscription emails sent by us include clear instructions on how to unsubscribe from our email service and any future emails. Our email service is an opt-in service only,  with your prior consent required in accordance with Article 6(1)(a) of the General Data Protection Regulation (GDPR).

Product Updates

We may send emails to existing customers or prospective customers who have enquired or registered with us, regarding products or services directly provided by us.

Cookies

Our website uses "cookies" to track use and allow customers to purchase from our website. Please note that these cookies do not contain or pass any personal, confidential or financial information or any other information that could be used to identify individual visitors or customers purchasing from our website. 

You can remove or disable cookies at any time. Please note that if you choose to disable cookies, some features of our website or services may not operate as intended. This is because anonymous cookies are commonly used to keep track of the contents of customers’ shopping baskets during the checkout process. This facility ensures that the items added to (or removed from) your basket are accurately stated when you go to pay.

Changes to This Privacy Policy

We may change this privacy policy from time to time. When we do, we will post the change(s) on our website.

Contact Us

If you have questions or concerns about this, please contact us at info@exoticherbs.co.uk

This policy was last updated on 24/02/2020